Contact Us

How to contact us

Phone: +1 (701) 630-7188

Email: info@giga-green.com

Managed IT customers

Use the Giga-Green system tray icon

  1. Right-click on the Giga-Green tray icon (normally in the button left corner of your screen)
  2. Click on “New Support Request”—a new window should appear
  3. Fill out all of the required fields: name, email, phone, subject, description
  4. (Optional) check the box to “include an image of my screen”
  5. Hit “Send Request”

Create a ticket by phone

  1. Call (701) 630-7188
  2. Select option 2 for support
  3. Please allow up to five minutes for a member of our support team to answer. If there is no answer you will be prompted to leave a voicemail.

Please leave a detailed message describing your technical issue and provide a return phone number

Create a ticket by email

  1. Send an email to support@giga-green.com
  2. Describe your technical issue in detail—the more detailed you are the faster we can begin working on a resolution to your technical problem
  3. Include your name and the best phone number to reach you—providing a phone number will allow us to get in touch with you and discuss the problem faster
  4. You should receive a confirmation email letting you know that a ticket has been created
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