Reliable, Affordable Managed IT Support Empower Your SMB

Reliable Managed Remote IT Support | Business IT Help

Scalable Managed IT Support - IT Help that Empowers Your Business

Looking for fast, courteous, and effective managed IT support and business IT help? Remote or onsite, Giga-Green’s expert IT services deliver reliable assistance tailored for your needs!

Efficient Tech Support

Fast, courteous solutions for effective operations.

Proactive Security

Security-first approach for data accessibility and productivity.

Strategic IT Management

Security-first approach for data accessibility and productivity.

What is Managed IT? - Business IT Help!

Today’s businesses rely on technology to stay productive and run efficiently. As your company grows, your IT needs grow with it. Therefore, adopting the right solutions becomes essential. A trusted managed IT provider does more than fix problems—they become a strategic partner. At Giga-Green, we offer reliable remote and onsite IT help & support that keeps your systems running while also helping you plan for long-term success.

We handle your day-to-day business IT operations and offer expert guidance for future improvements. To make that possible, we provide flexible service options designed to deliver consistent, reliable IT help to your entire team.

Technical issues can disrupt your workday. These problems may include email access errors, Wi-Fi outages, printer problems, or software crashes. That’s why we take the time to understand your business, so we can prevent issues before they start. And if something does go wrong, our fast response ensures your business stays on track.

Located remotely throughout the Midwest and Southeast—including Phoenix, Tucson, and Minneapolis—Giga-Green understands how serious IT problems can be. As a result, we use proactive tools and expert planning to stop problems before they happen. Over time, our dependable service has helped us grow into a cost-effective, nationwide business remote IT provider.

Whether you’re not ready to hire a full-time IT team or just need to strengthen your current support, Giga-Green is here to help. We act as an extension of your team, solving daily tech problems and keeping your business running smoothly.

Also known as...

Managed IT goes by several different names. One of the most common is “Managed Service Provider,” often shortened to MSP. However, we prefer the term Managed IT, as we believe it more clearly describes the services we provide.

Another term you may hear is Outsourced IT. This typically refers to IT services provided by a third party and can include both on-shore (within the U.S.) and off-shore (outside the U.S.) teams. At Giga-Green, we want to be clear—we never outsource your IT Help or Support overseas. All of our Business IT services are delivered by trusted, U.S.-based professionals.

Additionally, Managed IT covers a wide range of services, from day-to-day remote IT support to long-term planning, cybersecurity, and infrastructure management. That’s why we use a name that reflects the full scope of what we do.

For an industry definition of Managed IT Services, see what Gartner has to say about the role of a Managed Service Provider (MSP):
Definition of Managed Service Provider (MSP) – IT Glossary | Gartner

The Benefits of Managed IT

Security

Increased Security

Giga-Green takes a security-first stance. As a result, you can rest easy knowing that your organization’s data is secure, but also accessible to you when you need it.

Productivity

Increased Productivity

Technology is only useful when it allows you to get more done with less. Giga-Green is constantly evaluating the latest technology trends. Consequently, we know what will help you get more done. Don’t be distracted by the shiny and expensive new toy.

IT Costs

Predictable IT Costs

Giga-Green charges based on the number of users in your organization. Hence, the IT cost of hiring a new employee is very predictable. In addition, we offer customizable job profiles. These allow you to only pay for the subscriptions and licenses your employees need.

Response Time

Predictable Response Time

Every managed IT contract from Giga-Green comes with a service level agreement (SLA). This states in plain language the response times you can expect from us. Consequently, you are not left guessing.

Other Benefits of Managed IT

At the beginning of every Managed IT partnership, Giga-Green conducts a full environment assessment. First, we collect and review your business documentation and data to understand your specific needs. Then, we evaluate all existing equipment to identify any performance, health, or security concerns. This initial step is key to aligning your technology with your business goals.

To keep you connected with your systems, we hold regular business IT and technology meetings. These updates ensure you’re never left in the dark. More importantly, they help maintain open and frequent communication—so you always feel supported and in control.

Above all, Giga-Green is here to reduce downtime, cut unnecessary costs, and minimize business disruptions. By understanding how your business operates, we deliver proactive remote IT support and ongoing remote IT help that keeps your operations running smoothly and efficiently.

What is Included in Managed IT?

We offer remote 24/7 monitoring capabilities with emergency response to ensure your business remains fully functional and your employees productive.

Included in all Giga-Green Managed IT

IT Strategy

At Giga-Green, we help you create a long-term, sustainable IT strategy that saves money and maximizes the return on your IT investments. Our goal is to make your technology work smarter for your business. When you choose Managed IT, you’re not just buying tools—you’re investing in proven expertise and experience. In other words, we help you avoid common mistakes that cost other businesses time and money. Simply put, having a clear plan for your Business IT is one of the smartest ways to reduce costs and improve efficiency. With Giga-Green’s reliable IT support and ongoing IT help, you can focus on growth while we handle the tech.

Service Level Agreements

Service Level Agreements (SLAs) are a smart way to reduce stress and ensure consistent business IT support response times. These agreements are discussed and finalized in advance, so both parties know exactly what to expect when technical issues arise. Each SLA is clearly documented to give you peace of mind. That way, when challenges happen, your team gets fast, reliable IT help based on the level of urgency. Critical business impact – response within 1 business hour Regular business impact – response within 4 business hours With Giga-Green’s Managed IT services, our SLAs help protect your operations, reduce downtime, and keep your business IT running smoothly.

Monthly Reporting

As part of our Managed IT services, you’ll receive a monthly report summarizing all IT support tickets opened on your behalf, along with details on how each issue was resolved. In addition, you can request a report that outlines your computers' hardware and software information. You’ll also get real-time alerts for potential problems—such as low hard drive space, overheating, or hardware failure—so you can act before small issues become big ones. To keep communication clear and proactive, we also schedule monthly conference calls. During these meetings, we review the past month’s performance and explore ways to enhance your business IT experience moving forward.

Desktop Managed IT Support Services

Desktop Support

Small desktop problems can have a big impact on productivity. However, when you have managed IT help from Giga-Green, users can simply call or e-mail us and we will get to work fixing the problem. We also monitor the PCs in your organization to identify problems before they begin to impact the end-user.

Printer Set-up & Configuration

Can’t print? Call Giga-Green. It’s that simple. Our technicians will help your users troubleshoot printer issues and connect to new printers when necessary. With the many makes, models, and updates to make sense of, printers can be a big challenge. However, we can make them easy for you! Need advanced print management? Ask us about Printix!

User Management

Once new employees have been enrolled through Giga-Green’s New Employee Concierge service, you don’t have to worry. We will manage them for you. We update group memberships, manage employee access to files, and, when necessary, remove users. With this service, your users have the tools they need, when they need them.

Windows 10/11 Administration & Patch Management

Troubleshooting desktop issues when they happen is necessary. However, it is always better to avoid problems through proper configuration and preventative maintenance. We keep your most viral programs up to date. As a result, issues are prevented before they get started. This is a critical element of IT support and security.

Office 365 Administration

If your organization has Office 365, we will administer your tenant and ensure that service is healthy and secure. For example, spam filtering and mail flows are always working behind the scenes. Thus, we will make them work for you by making sure you get the important data you need, and not the spam.

Productivity Tips and Best Practices

Does something feel more difficult than it should be? Ask us how we would do it! We often find innovative and simple solutions to everyday requests to streamline processes! Technology is supposed to make your life easier, not harder.

Server and Network Managed Services

Server Monitoring and Management

24/7 monitoring of your most critical systems is key to ensure minimal service interruptions, with proactive alerts to identify any undetected issues, gives you the piece of mind that devices are running smoothly.

Network Monitoring and Management

No business can operate without reliable and fast internet. To that end, we make sure users stay connected and on task.

Cloud Datacenter Administration

Datacenter managed services from Giga-Green don’t end at the cloud; we will manage your cloud VMs and related services as well.

Windows Updates & patching

We will keep your servers up to date and patched. Consequently, you can concentrate on getting work done securely and efficiently.

The Giga-Green Advantage

Giga-Green offers several key differentiators:

Giga-Green New Employee Concierge

Onboarding new employees is one of the most common sources of IT support issues in the workplace. Unfortunately, many managed IT providers approach this process with inconsistent and inefficient methods. At Giga-Green IT, we’ve made seamless employee onboarding a core part of our service—and a key advantage for your business.

Our onboarding process is fast, reliable, and stress-free. We ensure every new hire has the tools, access, and support they need to be productive from day one.

Here’s how it works:

Submit our new employee onboarding form, or use a spreadsheet for multiple hires.
We’ll handle account setup for email, file sharing, and all necessary line-of-business applications.
Each new team member receives a personal onboarding session, where we:
- Introduce them to business IT support channels
- Help install and set up Microsoft Office (if licensed)
- Walk them through accessing key systems and files

With Giga-Green, your new employees hit the ground running—fully equipped, confident, and ready to contribute.

National Coverage

Giga-Green has customers across the United States and can provide managed IT services anywhere in the continental United States. As such, we have locations in Phoenix, AZ; Tucson, AZ; Minneapolis, MN; and Dallas, TX; Fargo, ND; as well as a network of technicians throughout the country.

Industry and Cross-industry Specific Best Practices

We work with various business verticals including education, commercial, health care, government entities, and the unsung nonprofit heroes. The common denominator across all lines of business is security. Ultimately, we’ve brought together secure and collaborative teams from across town to across the country.

Microsoft Product Support

Giga-Green is a Microsoft Gold Partner. As a result, we have the knowledge and expertise to solve all of your Microsoft needs!

Improved Security and Organizational Compliance

Giga-Green adheres to the highest level of security frameworks (NIST 800 series). We reduce your cyber security exposure by advising on insecure processes. Consequently, we will make sure your data and processes are secure from the top to bottom.

Office 365

Office 365 is everywhere and part of any productive business solution. So, let us help you get the most out of the number one cloud platform available!

Microsoft 365 Security Monitoring and Management

Do you know where your data is? Moreover, do you know how to protect it? We can help you find and protect it all. As a result, we will put your workstations, mobile phones, Office 365, on-premises, and 3rd party applications all under one management environment.

SharePoint

SharePoint has positioned itself as the center of team collaboration. As a result, Giga-Green has implemented diverse solutions to bring together local and remote users! Examples include: public/private document storage, time-off and departmental calendars, and customized workflows to get the most out of SharePoint!

Exchange

When you have managed IT from Giga-Green and Exchange licensing, the power of Exchange is at your finger tips. For example, we can set up advanced mailflow rules for your organization.

Talk to an Expert

Do yoy have questions or curious about the different solutions and services Giga Green provides?

Our Address:

Phoenix, Arizona, USA Tucson, Arizona, USA Minneapolis, Minnesota, USA Dallas, TX, USA

Our Mailbox:

info@giga-green.com

Our Phone:

(701) 630-7188

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